Welcome to the 
New CareDox HealthLoop Program

Helping Medicaid parents keep kids safe and healthy

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Your Child’s Health Comes First

HealthLoop helps your kids stay safe and healthy by keeping you, your family doctor and Medicaid insurer on the same page when it comes to your child’s healthcare. We make sure all bases are covered and save you time when it comes to your child’s health.

From school nurses to pediatric visits, you, your child’s doctor, and the care manager from your Medicaid insurer will be well-armed with the most up-to-date information needed for complete child healthcare coordination.

We ensure you have the most up-to-date, timely information on your child’s in-school care to keep you less stressed when it comes to your child’s health.

A program in partnership with Clay County Schools

Let’s work together to deliver better health options to your child

Parents Opt In

Complete your school district’s health forms on CareDox.

School Nurses Log Child Health Visits Into CareDox

Your school nurse will update you regarding your child’s health information on CareDox through logging regular visits, and screenings.

Medicaid Insurers Provide Healthcare Opportunities

After receiving your child’s health information from school nurses, care managers will identify new opportunities for your child’s healthcare program.

Parents are Informed and Less Stressed

As a parent, you’ll be able to view your child’s visit history and recommendations regarding your child’s health from your school nurse and your Medicaid insurer.

Kids Get Better Care

With your consent, your school nurse and Medicaid insurer can now coordinate the best care possible with you and your family doctor to keep your kid healthy and leave you less stressed looking for resources on your own.

How Do Real People Use This?

5 Steps to Better In-school Child Healthcare

Keep your child healthy with more opportunities for their overall wellness.

Parent signs up for CareDox updates

Rosa’s a parent to Juan: “I always make sure Juan’s school nurse knows he has asthma, and they keep an extra inhaler for him in case he forgets.”

Student visits health office in normal course of school day

David’s a nurse at Juan’s school: “Juan has visited the office three times for asthma this week. It seems his symptoms are uncontrolled. I’ve let his mother know and Caredox has sent an alert to his Medicaid Insurer through CareDox HealthLoop.”

Medicaid insurer is updated about health risks

Rachel works with Rosa and Juan’s Medicaid insurer: “CareDox HealthLoop sent me an alert about his asthma symptoms this week. I’m going to follow up directly with Rosa.”

Parent receives communication from her Medicaid insurer along with an invitation to enroll in an Asthma Care Management Program

Rosa receives communication from her Medicaid insurer along with an invitation to enroll in an Asthma Care Management Program.

Parent has updated information and gets access to free healthcare programs

Rosa enrolls Juan, and her Medicaid insurer helps her schedule regular appointments with an asthma specialist.

Frequently Asked Questions

What is CareDox?

Caredox is a healthcare technology company that builds tools for Schools, Parents, Doctors, and Medicaid insurers to better care for schoolchildren across America. Our current products include an electronic health record system, school based flu shots and immunizations, school based adolescent well care visits, and care coordination with medicaid insurers and family doctors.

What is CareDox HealthLoop?

Caredox HealthLoop is a care coordination platform that gets School Nurses, Parents, family doctors, and medicaid insurers on the same page through up-to-date visibility into a child’s health, and better communication.

Caredox HealthLoop enables these key stakeholders in charge of kids’ health to provide better, more timely, and comprehensive care to kids on Medicaid.

Caredox Healthloop is a pilot program initiated in select districts for the 2019-2020 school year.

Who is Caredox HealthLoop for?

Parents of schoolchildren on Medicaid. With Caredox HealthLoop, Parents can 1) save time on trying to coordinate care between school nurse's office, Medicaid insurers, and doctors 2) save time in trying to find better care and educational resources for your kids 3) access better and more targeted care programs and education from their Medicaid insurers and 4) feel more empowered and less stressed about your kid’s healthcare now with knowledge and resources. All of this leading to healthier, happier kids who are setup for success in school and in their lives.

Who is receiving my child’s health information?

Only your child’s Medicaid insurer, their school nurse and appropriate school staff, and you (the Parent/Guardian). You can choose to share information including school nurse visit information with your family doctor as well. Your child’s personal health information or contact details will NOT be shared with nor sold to any other third party.

How will the information get used by my Medicaid Insurers?

1) Estimate future risks of adverse health outcomes
2) Outreach to those kid’s guardians (with Caredox and Clay County School District) with tailored education and opportunities to reduce health risks, as well as opportunities to signup to care management programs specific to that child’s needs. These programs are free of cost (Medicaid only) and will be presented on a continuous basis throughout the schoolyear as new programs become available and needs per child are identified

Which information of mine / my child is being shared with my child’s Medicaid Insurers?

Contact information, demographic information, health encounters including school based visits and screenings, all stored and transferred within the guidelines of FERPA and HIPAA, as well as adhering to the highest standards in data security. We are in the process of obtaining SOC2 and HITRUST certifications.

Is my student’s personal information being stored and transferred safely?

All personal information is stored and transferred within the guidelines of FERPA and HIPAA, as well as adhering to the highest standards in data security. We are in the process of obtaining SOC2 and HITRUST certifications.

Which Medicaid insurers are participating?

Today we are working only with Medicaid insurers, specifically Managed Care Organizations (MCOs). We are working with the following MCOs in Clay County, FL: United Health Care (UHC).

What types of programs will be offered to me from my child’s Medicaid Insurers?

Both care management + educational programs for preventative and chronic care, including but not limited to obesity/nutrition, asthma, diabetes, behavioral/mental health.

Can I opt out of CareDox HealthLoop?

Yes. You can opt out of Caredox by sending an email to support@caredox.com. You should include your name and the phone number and email address tied to your child’s CareDox account. Just be aware that upon processing your optout you are choosing not to use Caredox to view your child’s visits to the nurses office, and any other digital service offered by Caredox. Your child’s health record will still be maintained by the school district on the CareDox platform.

Can I lose health benefits by being part of this program?

No! The information shared with your Medicaid Insurers is used only to provide more resources to your child.

I get insurance through my employer — am I part of this program?

No. Right now the pilot program is only for parent’s/children enrolled in Medicaid. We hope at some point to include all children into the HealthLoop program. Stay tuned!

Participating School District

Caredox HealthLoop is a new program for the 2019-2020 school year in select districts. We are proud to be working with the following districts in keeping their kids healthy:

Clay County School District

Opt Out

Include your name, phone number and email address tied to your child’s CareDox account.


Email us as support@caredox.com and we’d be happy to answer them!